{"id":2448,"date":"2021-10-28T18:05:08","date_gmt":"2021-10-28T18:05:08","guid":{"rendered":"https:\/\/bionexsolutions.com\/dev\/?page_id=2448"},"modified":"2024-06-25T17:39:01","modified_gmt":"2024-06-25T17:39:01","slug":"support","status":"publish","type":"page","link":"https:\/\/bionexsolutions.com\/dev\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2448\" class=\"elementor elementor-2448\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbb7c9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbb7c9d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-795a291\" data-id=\"795a291\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-608552a elementor-widget elementor-widget-spacer\" data-id=\"608552a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd8e8f elementor-widget elementor-widget-image\" data-id=\"4cd8e8f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"542\" height=\"406\" src=\"https:\/\/bionexsolutions.com\/dev\/wp-content\/uploads\/2021\/12\/support_empty_robot.jpg\" class=\"attachment-large size-large wp-image-3098\" alt=\"\" srcset=\"https:\/\/bionexsolutions.com\/dev\/wp-content\/uploads\/2021\/12\/support_empty_robot.jpg 542w, https:\/\/bionexsolutions.com\/dev\/wp-content\/uploads\/2021\/12\/support_empty_robot-300x225.jpg 300w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcdd8d4 elementor-widget elementor-widget-spacer\" data-id=\"fcdd8d4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14cb0b1 elementor-widget elementor-widget-image\" data-id=\"14cb0b1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"542\" height=\"406\" src=\"https:\/\/bionexsolutions.com\/dev\/wp-content\/uploads\/2021\/12\/support_wires.jpg\" class=\"attachment-large size-large wp-image-3099\" alt=\"\" srcset=\"https:\/\/bionexsolutions.com\/dev\/wp-content\/uploads\/2021\/12\/support_wires.jpg 542w, https:\/\/bionexsolutions.com\/dev\/wp-content\/uploads\/2021\/12\/support_wires-300x225.jpg 300w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c0987ee\" data-id=\"c0987ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3601272 elementor-widget elementor-widget-text-editor\" data-id=\"3601272\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 24pt;\"><b>Lab Automation Support<\/b><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 24px;\">Please submit a request below.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-238e7ab elementor-widget elementor-widget-text-editor\" data-id=\"238e7ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<form id=\"db_record\" accept-charset=\"utf8\" action=\"https:\/\/bionexsolutions.imeetcentral.com\/spaces\/doaction_db\" enctype=\"multipart\/form-data\" method=\"post\" name=\"db_record\"><input name=\"do\" type=\"hidden\" value=\"add\" \/><br \/><input name=\"loc\" type=\"hidden\" value=\"https:\/\/bionexsolutions.com\/dev\/dev\/thankyou\" \/><br \/><input name=\"guid\" type=\"hidden\" value=\"y65nnvw3dkiuv7negv44e9m683447923\" \/><br \/><input name=\"spid\" type=\"hidden\" value=\"557308\" \/><br \/><input name=\"source\" type=\"hidden\" value=\"custom\" \/><br \/><input name=\"textarea_type\" type=\"hidden\" value=\"txt\" \/><br \/><input name=\"db_method\" type=\"hidden\" value=\"guid\" \/><div id=\"er_height\"><table class=\"table\"><tbody><tr><td class=\"req\" colspan=\"2\">Fields Marked with an <span class=\"db_required\">*<\/span> are required<\/td><\/tr><tr><td class=\"label\"><span title=\"Service Status Type\">Service Status Type<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><p><select id=\"j8sofeyj683447892f\" class=\"required validate-is-not-addon fix-iewidth\" name=\"j8sofeyj683447892f\"><option value=\"\"><\/option><option value=\"Warranty\">Warranty<\/option><option value=\"Service Contract\">Service Contract<\/option><option value=\"New Customer\">New Customer<\/option><\/select><\/p><div id=\"advice-validate-one-required-j8sofeyj683447892f\" class=\"validation-advice\" style=\"display: none;\">Please select one of the above options.<\/div><\/td><\/tr><tr><td class=\"label\"><span title=\"Service Contract Number\">Service Contract Number<\/span><\/td><td class=\"value\"><input id=\"gysq2bqt683447893r\" class=\"\" style=\"width: 250px;\" name=\"gysq2bqt683447893r\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Serial Number of Unit\">Serial Number of Unit<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><input id=\"o65trk6c683447896z\" class=\"required\" style=\"width: 250px;\" name=\"o65trk6c683447896z\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Company Name\">Company Name<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><input id=\"y24ddu7q683447897j\" class=\"required\" style=\"width: 250px;\" name=\"y24ddu7q683447897j\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Company Address\">Company Address<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><input id=\"ov1yht0m683447898h\" class=\"required\" style=\"width: 250px;\" name=\"ov1yht0m683447898h\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Customer Name\">Customer Name<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><input id=\"lyje94gs683447899b\" class=\"required\" style=\"width: 250px;\" name=\"lyje94gs683447899b\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Customer Phone\">Customer Phone<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><input id=\"yoiwtj08683447900z\" class=\"required\" style=\"width: 250px;\" name=\"yoiwtj08683447900z\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Customer Email\">Customer Email<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><input id=\"owrx9p6v683447901d\" class=\"required validate-email\" style=\"width: 250px;\" name=\"owrx9p6v683447901d\" type=\"text\" value=\"\" \/><\/td><\/tr><tr><td class=\"label\"><span title=\"Description of Problem\">Description of Problem<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><textarea id=\"grz9j3bt683447902e\" class=\"h130 w100p required\" name=\"grz9j3bt683447902e\"><\/textarea><\/td><\/tr><tr><td class=\"label\"><span title=\"Instrument Name\">Instrument Name<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><p><select id=\"vlww8t1b683447920n\" class=\"required validate-is-not-addon fix-iewidth\" name=\"vlww8t1b683447920n\"><option value=\"\"><\/option><option value=\"Bumblebee\">Bumblebee<\/option><option value=\"HiG3\">HiG3<\/option><option value=\"HiG4\">HiG4<\/option><option value=\"BNX1536\">BNX1536<\/option><option value=\"Nanodrop II\">Nanodrop II<\/option><option value=\"Nanodrop Express\">Nanodrop Express<\/option><option value=\"TaskCel\">TaskCel<\/option><option value=\"BenchCel\">BenchCel<\/option><option value=\"VWorks\">VWorks<\/option><option value=\"Synapsis\">Synapsis<\/option><option value=\"Hive\/Storage System\">Hive\/Storage System<\/option><option value=\"BioCel\">BioCel<\/option><option value=\"Asyst Robot\">Asyst Robot<\/option><option value=\"DDR Robot\">DDR Robot<\/option><option value=\"PlateLoc\">PlateLoc<\/option><option value=\"Other\">Other<\/option><\/select><\/p><div id=\"advice-validate-one-required-vlww8t1b683447920n\" class=\"validation-advice\" style=\"display: none;\">Please select one of the above options.<\/div><\/td><\/tr><tr><td class=\"label\"><span title=\"Problem Type\">Problem Type<\/span><span class=\"db_required\">*<\/span><\/td><td class=\"value\"><p><select id=\"vtxuinfk683447921z\" class=\"required validate-is-not-addon fix-iewidth\" name=\"vtxuinfk683447921z\"><option value=\"\"><\/option><option value=\"Hardware\">Hardware<\/option><option value=\"Software\">Software<\/option><option value=\"Firmware\">Firmware<\/option><option value=\"Electrical\">Electrical<\/option><option value=\"Applications question\">Applications question<\/option><option value=\"Other\">Other<\/option><\/select><\/p><div id=\"advice-validate-one-required-vtxuinfk683447921z\" class=\"validation-advice\" style=\"display: none;\">Please select one of the above options.<\/div><\/td><\/tr><!-- You can adjust this to upload any number of files, just add or remove more file elements to this table --><tr><td class=\"label\">File<\/td><td class=\"value\"><p><input name=\"userfile[]\" type=\"file\" \/><\/p><p>(100MB Max)<br \/><!-- note: these are optional --><br \/>Description: <input name=\"userfile_description[]\" type=\"text\" \/>\u00a0<\/p><\/td><\/tr><tr><td class=\"label\">File<\/td><td class=\"value\"><p><input name=\"userfile[]\" type=\"file\" \/><\/p><p>(100MB Max)<br \/><!-- note: these are optional --><br \/>Description: <input name=\"userfile_description[]\" type=\"text\" \/>\u00a0<\/p><\/td><\/tr><tr><td class=\"label\">File<\/td><td class=\"value\"><p><input name=\"userfile[]\" type=\"file\" \/><\/p><p>(100MB Max)<br \/><!-- note: these are optional --><br \/>Description: <input name=\"userfile_description[]\" type=\"text\" \/>\u00a0<\/p><\/td><\/tr><tr><td class=\"c\" colspan=\"2\"><input class=\"wpforms-submit\" name=\"db_submit\" type=\"submit\" value=\"Submit\" \/><\/td><\/tr><\/tbody><\/table><\/div><\/form>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebab4e7 elementor-widget elementor-widget-text-editor\" data-id=\"ebab4e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4213\" src=\"https:\/\/bionexsolutions.com\/dev\/dev\/wp-content\/uploads\/2023\/03\/Bionex-Bee-Logotype-Orange300x76.png\" alt=\"\" width=\"300\" height=\"76\" \/><\/p><p>For customer service requests please contact us at:<\/p><p>BioNex Solutions, Inc.<br \/>2340 Bering Drive<br \/>San Jose, CA 95131<br \/><b>(408) 855-8863<\/b><br \/><a href=\"mailto:support@bionexsolutions.com\"><span style=\"text-decoration: underline; color: #ff6600;\">support@bionexsolutions.com<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-cb2a18e\" data-id=\"cb2a18e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lab Automation Support Please submit a request below. Fields Marked with an * are required Service Status Type* WarrantyService ContractNew Customer Please select one of the above options. Service Contract Number Serial Number of Unit* Company Name* Company Address* Customer Name* Customer Phone* Customer Email* Description of Problem* Instrument Name* BumblebeeHiG3HiG4BNX1536Nanodrop IINanodrop ExpressTaskCelBenchCelVWorksSynapsisHive\/Storage SystemBioCelAsyst RobotDDR<br \/><a class=\"moretag\" href=\"https:\/\/bionexsolutions.com\/dev\/support\/\">+ Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder.php","meta":{"footnotes":""},"class_list":["post-2448","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/pages\/2448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/comments?post=2448"}],"version-history":[{"count":123,"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/pages\/2448\/revisions"}],"predecessor-version":[{"id":4550,"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/pages\/2448\/revisions\/4550"}],"wp:attachment":[{"href":"https:\/\/bionexsolutions.com\/dev\/wp-json\/wp\/v2\/media?parent=2448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}